Customer Service Agent - Graveyard Shift (Work From Home)

As a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to the company, and you have the opportunity to make a positive impact. This position is specifically for graveyard shift.

Duties:

• Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately

• Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)

• Deliver a simple customer experience with every interaction

• Trouble-shoot and problem solve situations that may be outside standard procedures

• Become a knowledge expert

Requirements:

• Ability to demonstrate strong communication and interpersonal skills

• Basic software and web knowledge, and the ability to pick up new technology quickly

• Work well with others, and be willing to help team members

• Ability to problem solve

• High attention to detail

• Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule